Terms and Conditions

• “CharPromo”, “we”, “us”, or “our” means the business operating the CharPromo brand.
• “Client”, “you”, or “your” means the person, business, organization, or entity using or purchasing our Services.
• “Website” means charpromo.com and related online pages or interfaces operated by CharPromo.
• “Order” means a confirmed request for products or Services accepted by CharPromo.
• “Artwork” means logos, text, photographs, documents, designs, files, and other materials supplied by the Client or created for a project.

• CharPromo provides creative, branding, printing, website, digital marketing, SEO, copywriting, and related services.
• Service specifications, deliverables, revisions, timelines, quantities, and pricing depend on the relevant quotation, proposal, invoice, or project agreement.
• An Order becomes binding when accepted by CharPromo and, where required, the agreed deposit or payment has been received.
• CharPromo may decline an Order involving unlawful, infringing, fraudulent, misleading, abusive, or otherwise unsuitable content.

• Quotes are based on information available when prepared and may change if specifications, quantities, materials, deadlines, or project scope change.
• Unless expressly stated, quotes may exclude delivery, taxes, third-party licenses, stock assets, premium fonts, hosting, domain fees, advertising spend, and other external costs.
• Additional work or revisions outside the agreed scope may be charged separately.

• CharPromo may require a deposit or full payment before beginning work or production.
• Work, production, delivery, or release of final files may be paused until required payments are received.
• Payment processing may involve third-party providers and may be subject to their applicable terms.

• The Client is responsible for providing accurate text, logos, images, specifications, contact information, and other required materials.
• The Client confirms that it has the necessary rights and permissions to use materials supplied to CharPromo.
• The Client is responsible for claims arising from copyright, trademark, privacy, publicity, or other rights associated with Client-supplied materials.

• Where a proof is supplied, the Client must check spelling, names, numbers, colors, dimensions, addresses, images, and other details before approval.
• Approval authorizes production or final delivery. Changes requested after approval may incur additional charges.
• The number of included revisions is determined by the relevant quotation, package, or project agreement.

• Commercial printing may involve minor variations in color, paper, texture, cutting, folding, finishing, or positioning.
• Digital screens and proofs may not reproduce printed colors exactly.
• Reasonable production tolerances may apply to quantities and manufacturing.

• Estimated production and delivery dates are not guaranteed unless expressly agreed in writing.
• Delays may result from artwork approval, payment, suppliers, couriers, public holidays, technical issues, or circumstances beyond reasonable control.
• The Client is responsible for providing accurate delivery information.

• Customized products and services may have limited cancellation or refund eligibility once work or production has begun.
• Cancellation requests should be made promptly and in writing.
• Work completed, production costs, materials, third-party costs, and committed expenses may be non-refundable.
• Where a product is materially defective or incorrectly produced due to CharPromo’s error, the issue will be reviewed and an appropriate remedy may be offered.

• Digital services may depend on search engines, advertising platforms, hosting providers, APIs, algorithms, and other third-party systems.
• CharPromo does not guarantee specific search rankings, traffic, leads, sales, revenue, or advertising results unless expressly guaranteed in a written agreement.
• Third-party advertising spend is separate from CharPromo service fees unless stated otherwise.

• CharPromo retains ownership of its pre-existing materials, processes, templates, tools, methods, and internal working files.
• Upon full payment, the Client receives the final deliverables expressly included in the relevant project agreement, subject to applicable third-party licenses.
• Editable source files, unused concepts, drafts, internal production files, fonts, stock assets, plugins, and third-party licensed materials are not automatically included.
• Unless a written confidentiality arrangement provides otherwise, CharPromo may display completed work in its portfolio and promotional materials.

• Projects may involve third-party providers such as payment gateways, hosting companies, software providers, printers, couriers, advertising platforms, or analytics providers.
• Third-party services are subject to their own terms, licenses, fees, availability, and limitations.

• CharPromo will take reasonable steps to protect confidential information provided by the Client.
• Confidentiality does not apply to information that is public, independently developed, lawfully obtained from another source, or required to be disclosed by law.

• Personal information is handled according to CharPromo’s Privacy Policy and applicable Bangladesh law.
• Information may be processed as reasonably necessary to provide Services, communicate with Clients, process Orders, maintain records, and meet legal obligations.

• To the maximum extent permitted by applicable law, CharPromo will not be liable for indirect, incidental, special, consequential, or loss-of-profit damages.
• To the extent permitted by law, liability relating to a particular Order or Service will be limited to the amount actually paid for that Service.
• Nothing excludes liability that cannot legally be excluded or limited.

• The Client agrees to indemnify CharPromo against claims, losses, liabilities, costs, or expenses arising from unlawful use of the Services, breach of these Terms, or infringement caused by Client-supplied materials or instructions.

• CharPromo is not responsible for delays or failures caused by events beyond reasonable control, including natural disasters, government actions, power or internet failures, supplier disruptions, transportation problems, labor disputes, cyber incidents, or similar events.

• CharPromo may suspend or terminate Services where the Client fails to pay, materially breaches these Terms, supplies unlawful or infringing material, engages in abusive conduct, or creates material risk to CharPromo or others.
• Termination does not affect obligations that arose before termination.

• CharPromo may update these Terms to reflect changes in Services, business practices, technology, or applicable law.
• The latest version published on charpromo.com will apply from its stated effective date.

• These Terms are intended to be governed by the laws of Bangladesh, subject to any mandatory legal protections that apply.
• The parties should first attempt to resolve disputes through good-faith communication. Unresolved disputes may be referred to a competent court or lawful dispute-resolution forum in Bangladesh.

• Website: charpromo.com
• Email: info@char.promo
• Business Address: Road 11, Nikujha 2, Khilkhet, Dhaka

This is a business Terms and Conditions template prepared for CharPromo. It should be reviewed by qualified legal counsel in Bangladesh before publication to confirm compliance with laws applicable to the actual CharPromo business model, products, customers, and transactions.