Privacy Policy

• This Policy applies to charpromo.com, website forms, customer communications, enquiries, quotations, Orders, project materials, and Services provided by CharPromo.
• By using the Website or Services, you acknowledge the practices described in this Policy.

• CharPromo will handle personal information in accordance with applicable laws and regulatory requirements of Bangladesh.
• Depending on the activity, this may include applicable requirements concerning cyber security, electronic communications and transactions, consumer protection, contracts, taxation, accounting, intellectual property, and other relevant laws and regulations.
• References to specific laws must be interpreted according to legislation, amendments, rules, regulations, notifications, and official guidance in force at the relevant time.

• Name, email, telephone number, business name, billing, delivery, and contact information.
• Order, quotation, invoice, transaction, and payment-status information.
• Design briefs, logos, photographs, documents, artwork, copy, and other project files.
• Emails, messages, enquiries, support requests, reviews, and feedback.
• IP address, browser, device, operating system, and Website activity.
• Cookie, analytics, advertising, and similar technology information where used.

• We may collect information directly from you, from your organization or authorized representatives, automatically through the Website, from service providers, or from other lawful sources necessary to provide the Services.

• To provide and manage products and Services.
• To prepare quotations, proposals, invoices, and project documentation.
• To process Orders, payments, production, and delivery.
• To communicate about enquiries, projects, Orders, support, and service updates.
• To improve the Website, Services, security, and customer experience.
• To prevent fraud, abuse, unauthorized access, and security threats.
• To maintain accounting, tax, contractual, and business records.
• To comply with lawful requests and applicable legal obligations.
• To send marketing communications where permitted.

• Where consent is required, CharPromo will seek consent in an appropriate manner.
• Depending on the circumstances, processing may also be based on contract performance, steps requested before a contract, legal obligations, legitimate business interests, security, lawful requests, or another lawful basis recognized by applicable law.

• CharPromo may use necessary cookies for Website functionality and optional cookies or similar technologies for analytics, performance, advertising, or personalization.
• Users may be able to manage cookies through available Website controls or browser settings.

• CharPromo may use third-party payment gateways, banks, financial institutions, or payment service providers.
• Payment providers may process financial information under their own terms and applicable requirements.
• CharPromo may retain transaction records needed for reconciliation, accounting, customer support, tax, fraud prevention, and legal purposes.

• We may share relevant information with printers, couriers, hosting providers, software providers, analytics providers, advertising platforms, payment processors, IT providers, professional advisers, contractors, and other service providers where necessary.
• We may also disclose information to courts, regulators, government authorities, or law-enforcement agencies where required or permitted by applicable law.
• We do not sell personal information as a standalone commercial product.

• If a client provides CharPromo with personal information belonging to customers, employees, suppliers, or other people, the client is responsible for having the appropriate authority, notice, permission, and lawful basis required to provide that information.

• CharPromo uses reasonable administrative, technical, and organizational measures appropriate to the nature and risk of the information.
• Measures may include access controls, account restrictions, secure communications, vendor controls, backups, and other reasonable safeguards.
• No electronic transmission or storage system can be guaranteed completely secure.

• Personal information is retained only as reasonably necessary for service delivery, customer relationships, accounting, tax, contractual obligations, dispute resolution, security, and other lawful business requirements.
• Certain records may need to be retained for periods required by Bangladesh law.

• Some hosting, software, analytics, advertising, payment, or other service providers may process information outside Bangladesh.
• Where applicable law requires safeguards for international transfers, CharPromo will take reasonable steps appropriate to the circumstances.

• Depending on applicable law, you may request information about personal data held by CharPromo and may have rights relating to access, correction, deletion, restriction, objection, portability, or withdrawal of consent.
• Requests may require reasonable identity verification and may be subject to legal exceptions or limitations.

• CharPromo may send service-related communications necessary to fulfil an Order or provide a Service.
• Promotional communications will be handled in accordance with applicable law and available consent or opt-out mechanisms.
• Essential transactional or service communications may continue where necessary.

• CharPromo does not intentionally target children through its professional business Services.
• Where applicable law imposes additional requirements regarding children's information, CharPromo will take reasonable steps to comply.

• Our Website may link to or integrate with third-party services. Their privacy practices are governed by their own policies.
• CharPromo is not responsible for privacy practices of services it does not control.

• If you believe CharPromo has mishandled your personal information, contact us first so we can investigate and attempt to resolve the concern.
• Where applicable, you may also have rights to approach a competent authority or court under Bangladesh law.

• CharPromo may update this Policy when our Services, technology, business practices, or applicable Bangladesh laws and regulations change.
• The updated version will be published on charpromo.com with a revised effective date.

• This Privacy Policy is intended to be interpreted in accordance with the laws of Bangladesh, subject to mandatory rights or protections that apply to a particular person.
• Disputes relating to this Policy will be subject to the jurisdiction of competent courts in Bangladesh, unless applicable law requires otherwise.

• Website: charpromo.com
• Email: info@char.promo
• Business Address: Road 11, Nikujha 2, Khilkhet, Dhaka

This Privacy Policy is original website copy prepared for CharPromo and tailored to a Bangladesh-based business. It is not a legal opinion and does not guarantee compliance with any particular law. Because Bangladesh's privacy, cyber, consumer, electronic transaction, and data-related framework may change, qualified Bangladesh legal counsel should review the final version before publication.